tips, tricks, and thoughts from the hospitality industry
The front desk can be your best friend or your worst enemy whether you are a guest, a server, or a front of house manager. The amount of information that a host is privy to and the logistical finesse required to keep service running smoothly is enormous. Nowadays, however, the […]
It seems that with every passing day the protocol for tipping changes. Service charges are springing up on checks while the tradition of automatic gratuity for large parties is going the way of the dodo. What is restaurant customer to do? I’ll be honest with you, it is currently a […]
Expo: short for “expediter”, a person who organizes the flow of food from the kitchen into the dining room. This requires a strong knowledge of how long it takes each dish to cook (cook time) and how quickly the kitchen is currently cooking each dish (ticket time). Good expos will […]
I'm a former restaurant manager who now writes about food and hospitality. I love to cook, read, write, and eat.