tips, tricks, and thoughts from the hospitality industry
To err is human, and when you are dealing with hundreds of plates in the course of an evening, there is always a chance that a mistake will be made, or a dish will fall short. If there is something wrong with your meal, do not hesitate to politely send […]
It seems that with every passing day the protocol for tipping changes. Service charges are springing up on checks while the tradition of automatic gratuity for large parties is going the way of the dodo. What is restaurant customer to do? I’ll be honest with you, it is currently a […]
I'm a former restaurant manager who now writes about food and hospitality. I love to cook, read, write, and eat.