Got a response from the Cheesecake Factory, regarding the service kerfluffle with Jinny, in our recent "Who's Picking Up the Bill?" Segment. That's something you can count on with a large organization like Cheesecake Factory-- there is always someone higher up the food chain to assist you.
Horchata is a controversial beverage. A beloved agua fresca, traditional in Spain and Central & South America—Its sweet milky refreshment is ladled out of glass pitchers the size of a small child on the hottest days, its starchy backbone quells the burn of the spiciest foods. Is it just rice? Or nuts and rice? Milk … Continue reading Horchata (cha-cha-cha)
A few days ago, Tim and Nina Zagat wrote on the Huffington Post that the hospitality industry should consider developing a ‘service degree’ that could be ‘taught on-line.’ It’s an interesting idea. Tim and Nina, powerhouses in the hospitality industry that they are, have no experience running a restaurant, however. They suggest that this Degree … Continue reading A Question of Service…
"We returned to our regular restaurant for the consistently good food and friendly service. I ordered a medium-well burger. It arrived charred and dry. I pointed to the burger and asked the waitress if this is considered 'med-well', and she said yes. I told her to ask the manager. Manager comes and says, "Yes, you … Continue reading Who’s Picking Up the Bill?
