tips, tricks, and thoughts from the hospitality industry
It’s a contentious question in the operation of a restaurant, when to comp or not to comp? Is it better to send an appetizer or dessert to a guest who dines with you frequently, or to bank those freebies to compensate for errors made during service? Each restaurant is different. […]
Q: I have been to this “fine dining” restaurant a bunch of times. The owner knows me and my usual dinner-date. We almost always have a bottle of wine, two entrees and either an app or a dessert. We tip well. We went last week, and my date ordered the […]
I'm a former restaurant manager who now writes about food and hospitality. I love to cook, read, write, and eat.